Frequently Asked Questions
Find answers to common questions about our hair extensions
What is my hair type?
Before selecting extensions, take your natural hair texture into account. Choosing extensions that closely align with straight, wavy, or curly hair ensures a seamless and natural finish. Wavy and curly textures are available by custom order only. To place a custom order, please contact info@kryphas.com
Where should I begin when choosing a color?
For the most natural result, choose extensions that closely match the mid-lengths and ends of your hair—not just the roots. Hair is often lighter toward the ends, so matching this area creates a smoother blend.
If you're unsure, it's better to go slightly lighter rather than darker, as lighter extensions can be toned by a professional stylist.
Why is undertone important when choosing a color?
Your skin's undertone plays a big role in how a hair color looks on you:
- Warm undertones pair beautifully with honey blonde, caramel, chestnut, and warm browns
- Cool undertones shine with ash blonde, cool browns, jet black, and platinum shades
- Neutral undertones can wear both warm and cool colors effortlessly
Choosing a color that complements your undertone enhances your overall glow.
How do highlights and dimension influence the final look?
If your natural hair features highlights or balayage, choosing a single solid shade may appear flat. Extensions with blended or multi-tonal color add depth and better replicate the look of natural hair. Balayage and highlighted extensions are available by custom order only. For inquiries, please contact info@kryphas.com
Why should lifestyle and maintenance be considered?
Lighter colors and custom shades often require more maintenance. If you prefer a low-maintenance routine, natural shades like black, dark brown, or natural brown are great options. These colors hold up well over time and require less toning.
When is it best to ask a professional for guidance?
A certified professional stylist can assist with color-matching and customizing extensions for a flawless result. Visit a certified stylist near you who specializes in hair extension application and color blending.
Final Tips for a Flawless Match
- View hair color in natural lighting
- Compare extensions to your hair without filters
- Keep your future styles in mind before choosing a shade
The perfect hair extension color should look effortless, natural, and uniquely you. Taking the time to choose the right shade ensures your extensions blend beautifully and enhance your confidence.
Explore our collection of premium hair extensions — or contact us to help you find your perfect shade.
How long does shipping take?
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Do you offer international shipping?
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How can I track my order?
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What are the shipping costs?
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Can I exchange/return wrong shade product?
Unopened hair extensions with the original hygiene seal intact can be returned or exchanged within 14 days. Opened items are final sale for hygiene reasons.
How to request a refund?
Submit your order number, email address, and reason on the "RETURN & WARRANTY" page. Once approved, instructions for returning the item will be provided.
Are there any items that cannot be returned?
Collections such as TOOLS & ACCESSORIES and KRYPHAS STUDIO wear are final sale. Returns and exchanges are available only for T-shirts and hoodies from KRYPHAS STUDIO, as well as all items in the SALON WEAR collection.
How long do refunds take?
Returns are the responsibility of the sender until they reach KRYPHAS. Please use a reliable shipping method and provider. For international returns, ensure your customs form is marked "Returned item – No duties" to avoid the item being sent back.
Once the return is received and inspected, an email notification will be sent confirming receipt and the status of the refund request.
If approved, refunds will be processed to the original payment method within 3-4 business days. Please note that the time for the refund to reflect in your account may vary depending on your bank's processing times.
Who pays shipping fees?
Customers are responsible for the cost of return shipping. We recommend using a reliable shipping provider and method to ensure the package reaches us safely.